Your TCO Detailing Experience & Our Service Terms

Thank you for choosing TCO Detailing— where premium car care meets white-glove convenience. By booking with us, you agree to the terms below, designed to ensure a smooth, consistent, and professional experience for every customer.

Appointment Cancellation & Reschedule Policy & Fees

More than 48 hour notice No fees

24–48 hour notice $99 fee

Less than 24 hours or no-show Full service fee (up to $199)

When you book an appointment, we reserve time exclusively for your vehicle and turn away other clients during that slot. Need to reschedule or cancel? Then just call or text our main line at 945-542-8557

You explicitly agree to these terms and authorize TCO Detailing to charge your provided payment method in line with this cancellation policy at the time of booking your service. This agreement enables TCO Detailing to effectively manage bookings and ensures accountability for reserved appointment slots.

By scheduling an appointment with us, you expressly authorize TCO Detailing to charge your card on file in accordance with the following policy:

Time-Based Detailing Policy

TCO Detailing packages are time-based to ensure fairness across all vehicle types. We complete as much as possible within your booked timeframe. If more time is needed due to vehicle condition or size, it’s billed at $50 per 30 minutes with your approval. If declined, we’ll prioritize and finish within the original time. To get the most out of your appointment, share your top priorities with your technician at check-in. Full Detail packages apply to one vehicle only and cannot be split between multiple vehicles.

Arrival Window & Access To Your Vehicle

Our team may arrive up to 90 minutes after your scheduled time due to traffic or job delays. You’ll receive real-time SMS updates as we head your way. We require access and keys to perform your service, and by booking, you authorize our team to operate and reposition the vehicle if needed. If we’re unable to access or begin the service upon arrival, cancellation or reschedule fees may apply.

Final Inspection, Gratuity & Service Concerns

At the end of your appointment, we’ll walk you through the results to confirm satisfaction. If you’re unavailable, a 10% gratuity will be added to your invoice to compensate the technician for completing the job without your review. If you have any concerns, they must be reported within 24 hours of service. Concerns raised after this window or refusal to participate in the final inspection will not be addressed.

Payment Terms

Payment is due immediately after service by credit or debit card, or cash. Late payments incur a 10% fee plus 0.5% daily interest until paid in full. If you plan to leave during a mobile appointment, please check out with your technician before departing — we’ll continue working on the vehicle as scheduled. By booking, you authorize TCO Detailing to charge the card on file for cancellations, no-shows, or approved service extensions. All sales are final.

Pre-Existing Conditions & Liability

We inspect and document visible pre-existing damage before starting service. If any issues occur during your appointment, we will notify you immediately. TCO Detailing’s liability is limited to the amount paid for the service, and we are not responsible for indirect, incidental, or consequential damage.

Media Use & Legal

By booking our services, you grant TCO Detailing permission to photograph your vehicle for training or marketing use unless you request otherwise in writing. This agreement is governed by Texas law. You confirm you are at least 18 years old and authorized to approve services for the vehicle.

What You’re Agreeing To

By booking with TCO Detailing, you agree that services are time-based, not checklist-based; you will provide vehicle access and participate in the final inspection; you understand and accept our cancellation, gratuity, and extended service policies; payment reflects technician time and effort, not guaranteed outcomes; and TCO Detailing’s liability is limited to the amount paid.

Thanks for Trusting TCO Detailing!

Our goal is simple: show up on time, do the job right, and leave your vehicle looking its absolute best.